An outstanding barista possesses all the skills you'd expect in a top-notch bartender: sense of humor, gift of gab, willing ear, and flair for mixology. But a barista does so while manning a scalding espresso machine. Shaven-headed and occasionally goateed, Franklin can quickly turn the first-time patron into a regular by recalling a drink or a name or some other personal minutiae on a follow-up visit. He has a knack for drawing together strangers in line awaiting drinks by handing them a topic to kick around. He can regale you with the tales behind the dozen-or-so concussions he's received in his life, a few of which are certainly worth the price of a cappuccino. Eventually, he might tell you about how he once cajoled a Two Street regular into brewing up a pot of Scandinavian "egg coffee" on the premises. Of course, let's not forget Franklin's commission behind the counter in the first place: to deliver caffeine treats. In this, he's scrupulous, so don't be surprised if he dumps out a shot of espresso that he judges to have come out not quite right.